Last Mile Leaders Breakfast, British Gas study
Come learn about how British Gas improved their first-time access rate by 20 % and improved their bottom line.
Last mile fulfillment of a job is often the bit that does not meet the expectation of the consumer. There are many moving parts in completing a service call. The most demanding and expectant part is the customer who wants the service, when they want it and where they want it.
This shift in delivery of service has coincided with the customers change in expectations and their demand for an individualised service in the current Individual Economy ‘Iconomy’.
We are hosting a free breakfast seminar where you can come along to learn about the pain points British Gas was facing and how they resolved to tackle them.
Be sure to book your seat today and not miss out on actionable advice to deliver what your customers expect.
For more information and to register: http://bit.ly/2FeBo1e